Privacy Policy
Below we will clearly explain the processes and purpose of collecting your personal data, how we process it, how we protect it and what your rights are
At e-cater we respect the personal data of each visitor. Every time you use one of e-cater's websites or applications (e-cater.gr, app.e-cater.gr, v.e-cater.gr and the applications for mobile phones or tablets on iOS, Android and Windows Phone – collectively referred to as e-cater), you undertake that you have carefully read this text, which we will call for short “Privacy Policy”, and that you have agreed with it. In some cases we will prompt you to agree to the "Privacy Policy at points of interest such as the points of personal data collection.
Below we will clearly explain the points, processes and purpose of collecting your personal data, how we process it, how we protect it and what your rights are.
1. Where we collect your data
The download of your personal data takes place after you have previously consented to it. e-cater does not transfer these data to third parties.
The points where your data is collected are:
When you register, as our users or customers, to use our services for free or after payment.
When you sign up to receive our newsletters.
2. What information you provide us
According to the terms of use we will ask you for your registration to provide us with an email address which will need to be authenticated.
You may be asked for additional information such as VAT number and address to provide an invoice or to confirm your professional status.
3. How we use your information
We contact you with automated messages regarding your account issues. You receive these messages as long as you have an active account with us, they are considered necessary for the proper functioning of the systems and cannot be deactivated.
We send you informative messages, via email and/or sms, with offers from e-cater and/or our partners. We also send you our news or topics that concern you. You can stop receiving these messages whenever you wish.
4. Other information linked to your account
Questionnaires / Contests
We may ask you to optionally answer questionnaires in order to improve our services. Your participation in them may be accompanied by a prize. In the case of cooperation with third parties to conduct a competition, there will be clear terms of use of the data you provide us with which you must agree before your participation in each such competition, to which you will be asked for consent again.
Transactions
We retain your transaction history as required by current law.
Device / connection details
We are able to know information such as your IP, the software you use, your connection device as well as which navigation path you follow on our websites or our applications. To achieve this we use various technologies, for example by using small cookie files or through third-party platforms. These third party platforms include but are not limited to Google. We use this information to improve our services by designing the best navigation experience according to your own usage needs and to display the appropriate commercial messages of e-cater and/or its partners that suit your usage needs.
5. Information you choose to display in e-cater media and partner websites
The content of your catalog as well as any other products you have for sale in your business.
The contact phone and email that will accompany your published post (if you choose it). These details need to be authenticated to confirm that they belong to you.
The above information is published on the website, in the mobile applications and/or in the e-cater newspaper and/or, if selected, on partner websites. In any case, you choose in which of the above media your details will be published, while you can request their deletion at any time.
6. System messages
e-cater sends you messages related exclusively to your account. These messages may concern retrieving a login code to the e-cater services or informing about the end of a subscription, etc. You cannot stop receiving these messages, except by deactivating or deleting your account.
7. Marketing messages / Updates
e-cater will ask for your permission to send informative messages with topics of various interest, offers, contests on behalf of itself and/or its partners, but without providing them with this data for their own use. You can refuse or stop receiving these messages at any time.
You can cancel by following the relevant instructions contained in each communication (unsubscribe link in informative e-mails)
8. Advertising
During your visit to the e-cater media, advertising banners are displayed to you from the ad display networks that cooperate with us (eg Google). These banners may be related to information that we have stored in your browser, with the use of small cookie files, during your visit to e-cater.gr. This information may concern, for example, which sections you visited, some of your previous searches, etc.
If you do not wish to have your experience interrupted by advertising messages, e-cater provides you with the possibility to connect in an environment without advertising banners by paying a monthly fee.
9. Retention of Information
We keep your information in our database for as long as you have an active account with us and for as long as it is necessary to provide you with service, for example: to request help from support@e-cater.gr. For security or other legal reasons we will need to retain some information you have associated with your account such as phone numbers or e-mails after they have been deleted.
10. Where we store your data
Your data is stored in secure computing environments, taking into account all modern security practices. No credit card information is stored at all and in any form.
11. Processing
e-cater reserves the right to use information linked to your account in such a way that it is not possible to identify or disclose the person to whom it relates, for statistical, research or even advertising purposes. The processing of the data, after the process of disconnecting it from the natural persons, can also be done by third parties to fulfill the above purposes.
12. Security
e-cater undertakes the responsibility to store, maintain and protect your personal data with all legal security procedures in accordance with the provisions of Law 2472/1997 and Law 3471/2006, as applicable and the new European General Data Protection Regulation (EU) 2016/679 as well as Directive 95/46/EC, on personal data protection.
e-cater also guarantees the compliance of its partners for the correct use of your personal data and undertakes not to retain or process them after the request to delete them unless this is contrary to applicable law.
13. Cookies
e-cater has the possibility to use Cookies as part of the facilitation and operation of the services of e-cater.gr.
What are cookies?
Cookies are small text files with information, which are stored by the server of a website on the terminal device (computer, mobile phone, etc.) of a visitor/user while browsing it. The website retrieves this information on each visit in order to offer related services.
According to the current legislation (article 4 par. 5 of law 3471/2006) the storage or gaining access to stored information in the user's terminal equipment is only allowed if the specific user has given his consent after clear and extensive information. The user's consent is not required for the cookies which are considered technically necessary to connect to the website or to provide the internet service.
Cookies may be installed by the provider of the website visited by the user (first party cookies) or by others through the provider of the website visited by the user (third party cookies).
Categories of cookies
Necessary cookies:
Cookies of this category are necessary for the correct and efficient operation of our Website. Without these cookies, we cannot provide the services you have requested, such as the activation, login, management and proper functioning of a personal account, adding items to the shopping cart, logging in or filling out forms. The use of mandatory cookies does not require the consent of the visitor/user. You can set your browser to either block or notify you of the use of cookies, but this may result in some parts of our website not working. These cookies do not store personally identifiable information.
Generated by | Cookie | Description |
---|---|---|
e-cater.gr | cookie_consent_status | Necessary for the functionality of e-cater.gr |
Traffic measurement cookies - performance:
Cookies of this category are used to obtain statistics on the traffic of our Website with the sole purpose of improving its performance and content, provided that the visitor/user has already consented. They help us find out which pages are more or less popular, see how visitors move around the site and if they have clicked on a link. This allows us to understand what we're doing right and where there's room for improvement, and to make sure the pages work as they should and look right. The information collected includes, for example, the web browsers and operating systems used, the domain name of the previously visited website, the number of visits, the average duration of the visit and the pages viewed. All information collected by these cookies is aggregated and completely anonymous. If you do not allow these cookies, we will not know when you visited our website and will not be able to monitor its performance and improve your experience. To carry out these functions, we use Google services.
Generated by | Cookie | Description |
---|---|---|
Google Analytics | _ga_BGY1SYX180 | Creates the connection between e-cater.gr and the Google Analytics platform |
Google Analytics | _ga | Creates a unique identity (ID) which is used to generate statistical data about how the User uses the website |
14. Your Rights
You have the right to be informed about your personal data.
Following your request at support@e-cater.gr we will provide you with information about the personal data we hold about you.
You have the right to process your personal data (correction, completion).
You have the right to request deletion of your personal data by sending a request to support@e-cater.gr. Some of your personal data we have an obligation to keep for a certain period of time because this data is required to fulfill our contractual obligations towards you or due to legal requirements.
15. Revisions
The e-cater reserves the right to modify the present, at its absolute discretion. In case of changes, the date of modification or revision must be recorded in this declaration. The updated Privacy Policy will be effective from this date. We encourage you to frequently visit this statement for your information. The date of the last update of this statement is: 2024/01/07.
16. Contact
If you have any questions, comments or complaints about our handling or protection of your personal data, or if you wish to amend or exercise any of your rights, please contact us here.